Terms & Conditions | Vacation Rentals | Fort Myers

Sun Palace Vacations Inc. is a nationally accredited property management company operated by Ron Hemstreet and Judith Lee-Hemstreet of Fort Myers Beach, Florida. We either own or manage the properties listed on this website and have been in this business since 2001. It is our sincerest wish that you have a wonderful vacation and we are here to help make that happen. If you have any questions about the terms and conditions listed, please call for an explanation. Our professional affiliations are listed on our website.

Terms, Conditions & Payments:

By "Submitting" this form, you (herein after referred to as Guest) are confirming that you have read and agreed to the rules and regulations listed below. Your reservation is subject to receipt of payment, submission of guest list and the understanding that you will adhere to the regulations of the terms herein and Sun Palace Vacations Inc. (Herein after referred to as SPVI.) Confirmation of your reservation will be provided upon receipt of a non-refundable deposit of Thirty per cent (30%) plus the cost of insurance. (Security Deposit Protection (SDP) and Travel Insurance if purchased.)  The balance is due 60 days prior to the arrival date and it is your responsibility to make sure your payment arrives on time. If the balance remains unpaid at 45 days, we reserve the right to cancel your reservation and put the unit back on the market. (See Cancellations & Substitutions below). Reservations closer than 60 days must be paid in full by credit card when the booking is made.

 To make this reservation, you must be at least Thirty Years old (30 yrs.) and occupy the unit for the entire time of the reservation. We do not rent to groups of singles under 30 or teens with chaperones - ever. The maximum occupancy, of people over the age of Two years old (2 yrs.) is listed on the website for each unit. We reserve the right to determine the number of children that may accompany a parent or guardian. Guest may not assign or transfer this agreement.

 All registered guests, staying in the unit, and their ages, must be listed below. Outside guests are not permitted on a regular daily basis without approval. If there is evidence of outside, non-registered guests staying, you will be charged $50/day/guest.

Local management will ask you to leave if you are underage or arrive with unregistered guests. Please do not leave children under 14 alone in the unit. 

Cancellations & Substitutions

Any change or cancellation of reservation prior to original scheduled arrival will be subject to the loss of deposit and any advance payments. If the house is re-rented, you will receive a refund equal to the amount the house was re-rented for, minus a One Hundred Fifty dollar ($150.00) service charge which may be applied to a future reservation.

Despite our best efforts, some matters are beyond our control (i.e. plumbing, electrical, air conditioning, software problems or sale of unit) and the accommodation may not be available. If this occurs, we reserve the right to substitute an equivalent or superior property at our discretion. If similar accommodations cannot be found, a full refund will be given to the guest. This paragraph is not a substitute  Vacation Rental Insurance. (See next paragraph)

Travel Insurance:

We are pleased to offer the option of CSA Travel Insurance which covers trip cancellation, trip delay / interruption, rental car collision, baggage delay, medical expense / emergency medical transportation, roadside assistance, concierge service, identity theft and more. The cost is a very reasonable 7.65% of your total booking and covers everyone on your guest list. We strongly recommend you purchase this valuable protection, which will reimburse you for pre-paid, non-refundable expenses due to certain unforeseeable circumstances. However, if you do not wish to purchase travel insurance, please select “No” to Travel Insurance when booking. If you are traveling between June 1 and November 31 (Hurricane Season) or when there is a possibility of trip delay due to snow, insurance is highly recommended. There will be no refund or credit for any reason other than those covered in “Cancellations & Substitutions”. For More Information Visit: www.vacationrentalinsurance.com/CSA330        Coverage Questions? Call (866) 999-4018

Property:

All units are privately owned. The owner and SPVI shall be held harmless from all claims or causes of actions arising from the rental of the unit by the guest.  The owner and SPVI are not responsible for any of the guest’s items lost or stolen.

Check-in:

Check-in time is after 4:00 p.m.

Check-out:

·         Check-out time is by 10:00 am. Please be on time as our cleaners need time to get the property ready for the next guest. Guests checking out between 10:01 am and 12:00 pm will be assessed 1/2 day’s rate, after 12:00 pm, a full day’s rate will be charged.

·         Place all dirty dishes in the dishwasher and turn it on.

·         Return all furniture to original locations.

·         We have a professional laundry service for the houses. Please leave used towels in the bathrooms and do not strip the beds. Check the instructions on the house refrigerator for more details.

·         Tidy up pool area and make sure toys, coolers etc. are put away.

·         Garbage must be bagged and taken to the cans.  Please recycle as much as possible, separating cardboard & paper from glass, plastic & aluminum.

·         Please insure that there is no excessive cleaning required due to your visit. Empty the fridge and wipe down shelves. Cleaning staff will gratefully enjoy any unopened produce, condiments, dairy or meat you leave behind.

·         Leave us a note about any repairs that need to be done if you not mentioned already.

·         Please double check that you have all of your belongings, especially check outlets for phone and camera chargers. There is a charge to return items left behind.

·         Please turn off all fans and lights. Set air conditioning to 80 degrees.

·         Lock all doors and windows, check them and return key to the lockbox.

Security Deposit Protection (SDP):

A Security Deposit Protection of Seventy-five dollars ($75.00) plus 11% tax will be included in the total price for booking. This policy through CSA covers up to One Thousand Five Hundred Dollars ($1,500.00) in accidental damages.  Any such damage must be reported at the time it occurs or as soon as possible before departure. (This allows us to repair or replace damaged items before the next guest arrives.) Willful damage is not covered. The Policy will take effect upon your arrival and terminate upon your departure. Damages that exceed the limit, Unreported and / or willful damages will be charged to your credit card. The guest agrees to be responsible for any damage caused by the guest’s party or visitors. The property is inventoried upon each guest’s departure. If you discover any deficiencies in the inventory or damage to the property, please inform SPVI. If, during your stay, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of One Thousand Five Hundred Dollars ($1,500.00). Certain terms and conditions apply.  Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy.  By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Sun Palace Vacations any amount payable under the terms and conditions of the Rental Unit Damage Protection.  Contact Sun Palace Vacations directly if you do not wish to participate in the plan or assignment and will provide equivalent security deposit and administrative fees.

Turtle Season Beachfront Rules – May 1 to October 31:

Fort Myers Beach is an environmentally sensitive barrier island with a protected population of Sea Turtles who visit our beach each year to lay eggs. To protect the nests and aid future generations of returning Sea Turtles, Lee County has a Sea Turtle Conservation Code which is enforced. For information regarding lighting, or to report a lighting violation, please call Lee County Division of Environmental Sciences (239) 479-8585.

·       Shut off or shield lights that are visible from the beach. Close drapes or blinds after dark.

·       Avoid using flashlights or fishing lanterns on the beach. Fires are not permitted.

·       Remove beach litter. Balloons, plastic bags, foam and other non-degradable pollutants cause the deaths of many sea turtles who mistake them for food. Convenient trash receptacles are provided by SPVI and by the Town of Fort Myers Beach; we want to make it easy for you to play a role in survival of this endangered animal.

·       Quietly observe a nesting turtle from a distance. Do not shine any lights on or around her -- she may abandon her effort to nest. No flash photography. Stay behind the turtle so that she cannot see you.

·       Do not harass a turtle by touching her or prodding her to move. Stay out of the way as she crawls back to the water.

·       Stack or remove beach furniture every night and bring towels back to the house.

·       Keep pets on a leash, away from sea turtles and their nests.

·       Leave sea turtle nest identification markers in place on the beach.

·       Leave nest sites undisturbed. If you find a hatchling wandering in daylight, place it on moist sand in a dry container, shade it and call Turtle Time, Inc. immediately: 239-481-5566.

Guests are responsible for all fines imposed for code violations.

To report dead or injured sea turtles, or, if you have accidentally hooked a sea turtle that is small enough to rescue, contact: Florida Fish and Wildlife Conservation Commission 1-888-404-FWCC, or call Turtle Time, Inc. 239-481-5566 immediately.

Pets:

Dogs are permitted in most units so please inquire when booking. There is a non-refundable pet fee, which varies from One Hundred dollars ($100.00) to Two Hundred dollars ($200.00) depending on the size of the dog. If a pet fee has not been paid, but there is evidence of an animal in the house, your credit card will be charged Two Hundred dollars ($200.00) plus Fifty dollars ($50.00) extra for last minute administration. The pet fee does not cover removing pet waste so please stoop & scoop. There are biodegradable bags at all Beach Accesses for this purpose. Pets are not allowed in the pool or pool area. You must keep your pet leashed and under control at all times.

Smoking:

Smoking is not permitted in any unit. If there is evidence of smoking in the house, your credit card will be charged Two Hundred Fifty dollars ($250.00) plus the cost to remove all evidence of smoking. (This typically involves dry-cleaning of window treatments and bedspreads, shampooing the upholstery and carpets, and changing the air filters.) Please smoke outside and clean up all evidence of smoking.

Vehicles:

It is understood that RV’s, boats, motor homes, trucks, motorcycles, trailers etc. are not permitted without approval. All houses have limits for the number of parking spaces. Please refer to the property listing for details.

Keys & Remote Controls:

One key will be in a lock box on the property, typically by the front door. You will be provided with your code upon our receipt of the guest list and final payment. Please do not remove the key from the keypad as there will be a Ten Dollar ($10.00) re-attachment fee. Leave the key in the lockbox if you are not in the house, in case one of our staff has to enter for emergency repairs. Lost keys will be charged at the rate of Seventy-five dollars ($75.00) per lock to cover the cost re-keying. There will be a charge of One Hundred dollars ($100.00) for each lost remote control.

Utilities, Services & Amenities:

Local telephone Service is provided for your convenience. There is a long distance block on most phones unless otherwise noted. All other long distance calls should be made on your cell phone, calling card or on a pre-paid phone card. Long distance calls, directory assistance and "last call" not billed to your own payment method will be billed to your credit card. In the event of any equipment malfunction, please call SPVI, who will arrange to have the repair expedited as quickly as possible. However, no rent refund will be paid for any nonperformance of appliances or equipment. Maid service is not included. If you would like additional cleaning services, this can be arranged, at your own expense. We give you starters of paper & soap products, ie: One (1) full roll for each toilet and one (1) roll of paper towels in the kitchen. Starter quantities of laundry detergent, dish soap, dishwasher soap and hand soap are also supplied.

Swimming Pool and Pool Area:

The pool is heated by an electric heat pump and some pools are also augmented with solar heat. The heat pump is set at 86 deg. and is on between approximately 9 am and 6 pm. It is recommended that the solar blanket be used (if present) when the evening temperatures drop below 70 deg. There is no guarantee as to the pool suitability or temperature. Use of the Swimming Pool is "at your own risk". All guests assume the risks of use and waive the right to file suit against the owner and / or SPVI for any loss, damage, injury or liability that should occur. NO DIVING. The guest assumes all responsibility for themselves and anyone that they allow to be in the pool area. There is no lifeguard on duty.

·       An adult ABSOLUTELY MUST supervise children at all times. The tragedy of child drowning occurs every year in Florida and is a nightmare we all must work to avoid.  Our pools are gated or caged but you as the parent or guardian play a critical role – on vacation just as at home. 

·       The pool is open from 9:00 am to sundown.

·       Only registered guests are allowed.

·       Pets are forbidden in the pool and pool area.

·       No glass or breakable objects.

·       Area must be kept in a clean and proper order.

·       Please do not throw anything heavier than a pool noodle in the screened pool area as the screens tend to get damaged. This is considered “Willful” damage and is NOT covered by your SDP.

·       Please insure that young children wear swim diapers and not regular diapers.

·       No balloons poolside as they can cause expensive repairs which are not considered “accidental”.

 

Please obey rules and times of use that are posted at each pool. The pool is serviced regularly and has automatic cleaning and chlorinating systems. Please notify SPVI immediately if there are any problems or concerns; however, there will be no rent refund if the pool or spa is closed due to any circumstance. The gates and pool cage doors are to be kept closed and secured at all times.

Lounge Chairs and Towels:

If you take lounge chairs and beach towels to the beach, please make sure they are all returned to the house each night. Replacement cost is Two Hundred dollars ($200.00) per lounge chair and Twenty dollars ($20.00) per towel.

Quiet times:

SPVI takes the enjoyment of our guests very seriously.  Quiet times between 9:00 p.m. (2100 hrs.) and 9:00 a.m. (0900 hrs.) are mandated by the Bylaws of Fort Myers Beach and must be respected. Please remember that noise carries very well close to water and that conversations are easily heard from balconies and pools. The neighbors have our emergency numbers and are asked to call us if there is a problem with our guests. Should continued, excessive noise persist, please be advised that the Sheriff will be called and your tenancy will be terminated immediately according to Florida Statue 509.141 and you will be billed for any damages. Your cooperation in helping us maintain a friendly relation with the neighbors is greatly appreciated.

Errors, Omissions and Changes:

Every effort is made by SPVI to insure that all information is as accurate and complete as possible on every website that we maintain but it is not guaranteed. SPVI is not responsible for any inadvertent errors or omissions or for recent changes by an owner to their property. Policies, descriptions, conditions, rates and amenities listed are subject to change without notice.

This Agreement constitutes the entire agreement between the parties and may not be changed orally, but only in writing. The laws of Florida govern this Agreement.

I have read and agree to the rules and regulations above.

Names of all persons who will be occupying the house during your stay

1. Name____________________________ Age ____________

Your email address                                                                        

2. Name____________________________ Age____________
3. Name____________________________ Age____________
4. Name____________________________ Age____________
5. Name____________________________ Age____________
6. Name____________________________ Age____________
7. Name____________________________ Age____________
8. Name____________________________ Age____________
9. Name____________________________ Age____________
10. Name____________________________ Age____________
11. Name____________________________ Age____________
12. Name____________________________ Age____________
13. Name____________________________ Age____________
14. Name____________________________ Age____________
15. Name____________________________ Age____________
16. Name____________________________ Age____________

Are you a smoker?            Yes                      No              

Are you bringing a dog? Yes                         No              

If Yes, what Breed?                                                 Weight                        lbs.

Name                                                               Age                

This is a true and accurate list of all guests and pets that will be staying at this unit.

Outside visitors are not permitted on a regular daily basis.

 

Sun Palace Vacations Inc.,

P.O. Box 6451, Ft. Myers Beach, FL 33932

Tel:  877-217-0099 •  Fax:  239-985-9392 • E-mail:  info@sunpalacevacations.net